Safety Warning:

Only experienced individuals should repair, service, or install garage doors and electric door openers, as they can be very dangerous. Garage door springs, cables, and other hardware attached to the springs are under very high tension and, if handled improperly, can cause serious injury. Only a qualified professional or a mechanically experienced person carefully following the manufacturer’s instructions should replace or install springs or cables. Damage to property can occur if not using the correct tools and without following proper procedures. Never attempt to weld a broken spring. Extension springs should always have safety cables installed to help contain them when they break. Garage door openers must have all safety features in working order, installed and adjusted to the manufacturer’s guidelines.

Warranty Policy

Lucky Door Wholesalers warranties all parts to be free of manufacturer’s defects for a period of 30 days. There is no warranty on electronic or electrical parts. Under no circumstances do we warranty parts for “wear and tear”. For example, if a gear kit only lasts for a few weeks, it was not properly installed and we will not replace it.

Return Policy

Lucky Door Wholesalers offers a 14 day Return Policy, except for electronic or electrical parts which are not returnable. Special Order parts are also not returnable. You may return or exchange an item (excluding any shipping charges) within a period of fourteen (14) days according to the following guidelines: All returned merchandise must be clean and in an unused condition (no modifications of any kind). All merchandise must be returned in original manufacturers packaging with all supplied accessories, and documentation. Any manufacturers warranty cards and paperwork must be blank. All returns must be double boxed (manufacturer’s box inside a shipping box) and accompanied by an Lucky Door Wholesale Authorization (RA) number. Please contact our customer service department for your RA number before sending the merchandise back. Make sure to insure the package as Lucky Door Wholesalers cannot be responsible for lost or damaged packages. Returned merchandise is subject to a 25% restocking fee.

Merchandise Return Address:

Lucky Door Wholesalers
Returns Department
4355 Green Ash Drive
Earth City, MO 63045-1207
314.298.0009‎ V.
314.298-0019 F.

Payment

Offers good only in the United States. Foreign Customers please contact us for a price and shipping quote. Lucky Door Wholesalers accepts Payments from most major credit cards including Visa, MasterCard, Discover, and American Express. We also accept personal checks, money orders, and cashier’s checks. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.